TERMS AND CONDITIONS OF SALE (WEBSITE)

Welcome to CRISTAHLEA.

The products purchased on our website (“www.cristahlea.net”) are sold directly by CRISTAHLEA ABN 15171776722 at address 16 High Street, Glen Iris 3146 Melbourne Victoria Australia, telephone + 61 (4) 20970480.

The CRISTAHLEA Online E-Boutique service is exclusively available to its end users: you, the customer (hereinafter referred to as “the Customer” or “You”). We recommend that you read the following Terms & Conditions prior to making any purchase.

Please be advised that the use of www.cristahlea.net and all sale and purchases made on our website (and via email or social media), are subject to the following Terms and Conditions of Sale (“Terms”).

The Terms also govern the legal relationship between you and CRISTAHLEA (hereinafter referred to as "the Vendor" or "We" or "Us"). By accessing and using www.cristahlea.net or by making a purchase or a Pre-Order Purchase, you are deemed to have fully read and accepted the Terms and agree to be bound by these Terms.

If you do not agree with any of the Terms & Conditions upon placing your order, please do not submit your order for the purchase of products on www.cristahlea.net.

The Terms are subject to change by us at any time and at our sole discretion without any prior written notice.

CURRENCY

CRISTAHLEA products are displayed in Australian Dollars (AUD).

CRISTAHLEA product prices are exclusive of Australian goods and service tax (GST).

Australian GST is shown at Checkout for Australian orders.

International orders are not subject to Australian GST.

ORDER PROCESSING TIMES

Once you have completed your purchase, please allow approximately 24-48 hours for the processing of your order to be completed.

NON-ACCEPTANCE OF ORDERS

The non-acceptance of an online order may be the result of one or more of the following:

We are unable to obtain authorisation for your payment;
The information on your order form is incomplete or incorrect;
A product is no longer available.

We reserve the right at any time, (including after receipt of your order), to decline or limit your purchase for any reason, whether or not your credit card has been charged.

Any payment(s) will be refunded in the original form of payment.

INTERNATIONAL ORDERS - IMPORT DUTIES & TAXES

CRISTAHLEA product prices as listed on www.cristahlea.net exclude customs fees, import taxes, brokerage fees and/or duties.

Orders made outside of Australia may be subject to import duties and taxes for the country that the goods are being delivered to.

CRISTAHLEA is not responsible or liable for any customs fees, import taxes, brokerage fees, duties or local taxes incurred by your order. You will be responsible and liable for all import taxes, brokerage fees, duties, custom fees or local taxes levied by the country you are shipping to.

We advise you to contact your local customs office for more details about your country's duties and taxes before placing an order.

SHIPPING FEES

Shipping fees are calculated based on your country zone and are added at the final stage of checkout.

SHIPPING

All International orders are shipped via UPS or FedEx with signature on delivery.

All orders shipped within Australia are shipped via UPS or Australia Post with signature on delivery.

Please be advised that any shipping time frame provided on www.cristahlea.net may vary from time to time, for any reason.

CRISTAHLEA is not responsible or liable for any local or international shipping/customs delays.

CRISTAHLEA is not responsible for any loss, liability or damage that results from the shipping service provider. Shipping insurance is optional and can be quoted to you upon request for an additional charge.

If a delay has occurred to the delivery of your order due to a Force Majeure event, and it continues for more than 21 days, CRISTAHLEA may terminate the sale by giving you 7 days notice.

RETURNS AND EXCHANGES POLICY

The Returns Policy as listed below is for Clothing and Jewellery products purchased via the CRISTAHLEA E-Boutique website, via telephone and or via email. The Returns Policy shall be deemed to be fully read and accepted by you at the time your order is placed.

JEWELLERY

CRISTAHLEA jewellery products are unable to be returned or exchanged, unless faulty.

CRISTAHLEA does not refund made to order jewellery products for change of mind.

For any assistance with your purchase, please contact CRISTAHLEA.

CLOTHING

Due to the handmade nature of CRISTAHLEA garments, please select carefully as CRISTAHLEA garments are unable to be exchanged nor returned for a refund or for change of mind.

CRISTAHLEA does not refund made to order garments for change of mind.

For any assistance, please contact CRISTAHLEA.

RETURN SHIPMENT POLICY

CRISTAHLEA only accepts return shipments with either FedEX, DHL or UPS with a provided tracking number. Returns sent with any other carriers may not be accepted.

CRISTAHLEA does not accept liability for any items and shipments that are returned in the case of exchanges and or faulty items.

Please be advised that you are responsible for the correct packaging of your items so as to ensure that they are received by us undamaged during transit.

CRISTAHLEA cannot be held responsible for parcels that are detained at customs due to any reasons. Please ensure that all of the required documentation for customs clearance are provided.

FAULTY PRODUCTS

If you believe your garment is faulty, please contact CRISTAHLEA via email contact@cristahlea.net or via telephone +61420970480.

CRISTAHLEA will determine whether a Product is faulty and can be considered for return and refund.

Products that are believed to be damaged or have a manufacturing fault will only be accepted for review within ONE (1) months of purchase. Items that become damaged as a result of normal wear and tear are not considered to be faulty and will not be refunded. Please kindly adhere to all care instructions as per the garments tag.

CRISTAHLEA will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason. Damaged or faulty products will be replaced or repaired. Where possible we will offer to repair the faulty item. If a product cannot be replaced or repaired, you are entitled to a full refund.

Once items have been returned and we have confirmed the acceptance of the faulty product, CRISTAHLEA shall refund the original purchase amount.

GARMENT SIZING & SIZE GUIDE

CRISTAHLEA garments fit true to size.

Due to the handmade nature of garment manufacturing, each garment may vary slightly in size.

Please kindly contact CRISTAHLEA for any assistance in selecting a size.

CRISTAHLEA garments are hand embellished. Slight differences in manufacture and embellishment processes may also occur.

Slight colour variations may occur due to the fabric dye process.

DELIVERY DATE DELAYS

In the unlikely occasion that your order is delayed, CRISTAHLEA will make contact with you as soon as possible. Any delays, production changes or cancellations will be communicated to you.

PRODUCT STOCK UPDATES

CRISTAHLEA may discontinue products on the website at any time.

In the unlikely instance that your purchased product(s) is no longer available once we have received your order, we shall contact you as soon as possible via the email address or telephone you have provided to ua and we will provide a credit note for a different product or a refund for the original unfulfilled order.

PRICE VARIATION TO PRODUCTS ONLINE

Prices on the CRISTAHLEA website are subject to change.

CRISTAHLEA reserves the right to make adjustments to prices at any time.

In the unlikely instance that a product price or description has been listed incorrectly on the website, CRISTAHLEA shall have the right to refuse or cancel any orders.

LIMITATION OF LIABILITY

CRISTAHLEA’s sole and maximum liability to you is limited to the amount paid by you for your order. This does not apply should there be a jurisdictional exclusion of this term where your order was made by you, noting however, should there be any dispute, you agree to the exclusive jurisdiction of the Victorian courts of Australia.

PRODUCT COLOURS AND MONITOR CALIBRATION

CRISTAHLEA has made every effort possible to ensure the colours of fabrics and embellishments are displayed as accurately as possible.

CRISTAHLEA cannot guarantee your computer’s monitor will accurately display the true colour of the garment.

INTELLECTUAL PROPERTY RIGHTS

All images, designs, and concepts as published on this website are copyright and owned by CRISTAHLEA. All Trademarks are the property of CRISTAHLEA. You are not permitted to use, copy, reproduce, reference or disseminate the published material on this website in any way without our prior written consent.

If you have any queries about our Terms and Conditions, please contact us.

Email: contact@cristahlea.net

CRISTAHLEA

16 High Street

Glen Iris 3146

Melbourne Victoria, Australia

Telephone: + 61 (4) 20970480