TERMS AND CONDITIONS OF SALE (WEBSITE)

Welcome to CRISTAHLEA

The products purchased on our website (“www.cristahlea.net”) are sold directly by CRISTAHLEA, which has its registered office at 16 High Street Glen Iris 3146, Melbourne Victoria Australia, ABN 15171776722.

The CRISTAHLEA Online Boutique service is exclusively available to its end users: you, the customer (hereinafter referred to as “the Customer” or “You”).

Please be advised that the use of www.cristahlea.net and all sale and purchases on our website are subject to the following Terms and Conditions of Sale (“Terms”). At the time you place your order on www.cristahlea.net you are deemed to have fully read and accepted the Terms. The Terms are subject to change by us at any time and at our sole discretion without any prior written notice to you. We recommend that you read the following Terms & Conditions prior to making any purchase as the below Terms & Conditions are subject to change.

The terms also govern the legal relationship between you and CRISTAHLEA (hereinafter referred to as "the Vendor" or "We" or "Us"). By accessing and using www.cristahlea.net or by making a purchase or a pre-order purchase, you agree to be bound by these Terms. If you do not agree with any of these Terms please do not submit your order for the purchase of products on www.cristahlea.net. You should also carefully review our PRIVACY POLICY (/PRIVACY) before placing an order through this Website.

CURRENCY

The price of each CRISTAHLEA product is displayed in Australian Dollars (AUD). At CHECKOUT, all products are inclusive of Australian goods and service tax (GST). International orders are not subject to Australian GST.

INTERNATIONAL ORDERS

Orders made outside of Australia may be subject to import duties and taxes for the country that the goods are being delivered to. Duties and taxes are calculated based on the garment style details and total value of your order. You  are responsible for all import duties and taxes. For international orders, product prices listed on www.cristahlea.net exclude customs fees, import taxes, brokerage fees and/or duties and shipping fees. Shipping fees are calculated based on your country zone and are added to the final stage of checkout. For International orders, the total amount at checkout will exclude any customs fees, import taxes, brokerage fees, duties or local taxes.

EMAIL VERIFICATION PROCESS

Once you have made your CRISTAHLEA purchase, CRISTAHLEA will email you an order verification receipt. You must reply to this email for verification purposes.

NON-ACCEPTANCE OF ORDERS

We reserve the right at any time after receipt of your order to decline or limit your Order purchase for any reason, whether or not your credit card has been charged. If applicable, any payment will be refunded in the original form of payment.

  • Non-acceptance of an online order may be the result of one or more of the following:

  • We are unable to obtain authorisation for your payment;

  • The information you put in your order form is incomplete or incorrect;

  • A product is no longer available.

CANCELATIONS & AMENDMENTS

CRISTAHLEA is unable to make any requested amendments, changes or cancelations to a made-to-order purchase once it has been placed. This includes size changes, style changes, quantities, etc. CRISTAHLEA will try to accommodate requests, however this is purely at the sole discretion of CRISTAHLEA.

RETURNS AND EXCHANGES POLICY

The Returns Policy as listed below is for Products purchased on the website, via telephone and via email and forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order is placed.

Due to the hand made nature of CRISTAHLEA garments, when placing your order, please chose carefully as CRISTAHLEA products are unable to be exchanged nor returned for refunds for change of mind. CRISTAHLEA does not exchange products for other styles for change of mind. CRISTAHLEA does not refund made to order products for change of mind.

CRISTAHLEA can only exchange a product for a different size within 7 days of receipt of your order and providing that the following is met:

  • The product has not been worn or used.

  • The product is in its original state, not damaged and all original tags are on the garment.

  • The product has not been altered, dry cleaned or otherwise modified. 

Please also note, the quoted production times for the applicable style will apply for a different size. We therefore request to use the provided CRISTAHLEA Size Guide to avoid size exchanges or contact CRISTAHLEA for assistance when selecting your size.

In order for CRISTAHLEA to properly assess your claim for an exchange of size, please contact CRISTAHLEA within 7 days of receipt of your original purchase. If you do not contact CRISTAHLEA regarding your concern within 7 days of receiving your purchase, we may refuse your request.

Please contact CRISTAHLEA directly via email contact@cristahlea.net. Please quote your invoice number and also the size you wish to exchange the original size for. Once you have made contact with a CRISTAHLEA representative, you will be emailed a CRISTAHLEA Return Form which must be correctly completed and submitted back to CRISTAHLEA within (3) business days from the date you made your inquiry for review and acceptance.

Please be advised that the exchange of size will not be processed until the item(s) have been returned and inspected by CRISTAHLEA. All International duties, shipping, taxes and fees for the return of your purchased products to CRISTAHLEA is at your own expense. CRISTAHLEA does not refund initial shipping charges or taxes and duties for a size exchange. When your new size order is ready, you will be responsible for shipping charges and duties.

PRODUCT DELIVERY

Please be aware that due to the hand made nature of CRISTAHLEA garments please allow approximately 3-5 weeks between the date you place your order and the date that the Product is ready for shipment. The estimated delivery window will be noted on the Product page of the respective CRISTAHLEA product. Shipping time is additional to this order time.

DELIVERY DATE DELAYS

In the unlikely occasion that your Order is delayed, CRISTAHLEA will make contact with you as soon as possible. Any delays, production changes, or cancellations will be communicated to you. Any such delay does not warrant a cancellation nor refund.

SHIPPING

Once you order is complete, please allow approximately 5 days for the processing of your order to be completed for shipping. for All orders shipped from the CRISTAHLEA head office to locations in Australia are shipped  currently via DHL with signature on delivery. All orders shipped from the CRISTAHLEA head office to locations outside Australia are shipped via DHL signature on delivery. Please be advised that any shipping time frame provided on www.cristahlea.net may vary from time to time for any reason. We are not responsible or liable for any local or international shipping/customs delays. CRISTAHLEA is also not responsible for any loss, liability or damage that results from the shipping service provider, shipping insurance is optional and can be quoted to you upon request for an additional charge, we do highly recommend you insure your goods. If a delay has occurred to the delivery of your order due to a Force Majeure event, and it continues for more than 21 days, CRISTAHLEA may terminate the sale by giving you 7 days notice. 

SIZE  & COLOUR

When ordering sizes, we advise you to carefully read the provided CRISTAHLEA Size Guide to ensure you order the correct size. Due to the handmade nature of garment manufacturing, each style may vary slightly in size. CRISTAHLEA garments are hand embellished and handmade. Slight differences in manufacture and embellishment processes may also occur, and slight colour variations may occur due to the dye process, CRISTAHLEA will not be held responsible for any differences from those advertised. 

CUSTOMS & DUTIES

CRISTAHLEA is not responsible or liable for any customs fees, import taxes, brokerage fees, duties or local taxes incurred by your order. You will be responsible and liable for all import taxes, brokerage fees, duties, custom fees or local taxes levied by the country you are shipping to. Payment of these amounts will be necessary to release your order from customs on arrival. We advise you to contact your local customs office for more details about your country's duties and taxes before placing an order.

PRICE VARIATION TO PRODUCTS ONLINE

Prices on the CRISTAHLEA website are subject to change.

CRISTAHLEA reserves the right to make adjustments to prices at any time.

In the unlikely instance that a Product price or description has been listed incorrectly on the website, CRISTAHLEA shall have the right to refuse or cancel any orders.

PRODUCT STOCK UPDATES

CRISTAHLEA may discontinue products on the website at any time.

In the unlikely instance that your purchased product(s) is no longer available once we have received your order, we shall contact you as soon as possible via the email address or telephone and provide you a credit for a different product or a refund for the original unfulfilled order.

RETURN SHIPMENT POLICY

CRISTAHLEA only accepts return shipments with either FedEX, DHL or UPS with a provided tracking number. Returns sent with any other carriers may not be accepted. CRISTAHLEA does not accept liability for any items and shipments that are returned in the case of exchanges and or faulty items. Please be advised that you are responsible for the correct packaging of your items so as to ensure that they are received by us undamaged during transit. Please be advised that CRISTAHLEA cannot be held responsible for parcels that are detained at customs due to any reasons. Please ensure that all of the required documentation for customs clearance are provided.

FAULTY PRODUCTS

If you believe your garment is faulty, please email CRISTAHLEA. CRISTAHLEA will determine in its sole judgment and discretion, whether a Product is faulty and can be considered for return and refund.

Products that are believed to be damaged or have a manufacturing fault will only be accepted for review within ONE (1) months of purchase. Items that become damaged as a result of normal wear and tear are not considered to be faulty and will not be refunded. Please adhere to all care instructions as per the garments tag, failure to do so will void all refunds and returns.

CRISTAHLEA will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason. Damaged or faulty products will be replaced or repaired. Where possible we will offer to repair the faulty item. If a product cannot be replaced or repaired, you are entitled to a full refund. 

Once items have been returned and we have confirmed the acceptance of the faulty product, CRISTAHLEA shall refund the original purchase amount paid plus the original shipping, duties, taxes and any other reasonable fees. Please ensure that you provide evidence and receipts of such shipping, duties, taxes and other fees and costs paid in order for reimbursement. CRISTAHLEA only covers return shipping fees up to AUD $150.00.

PRODUCT COLOURS AND MONITOR CALIBRATION

CRISTAHLEA has made every effort possible to ensure the colours of fabrics and embellishments are displayed as accurately as possible. CRISTAHLEA however, cannot guarantee your computer’s monitor will accurately display the true colour of the garment.

LIMITATION OF LIABILITY

CRISTAHLEA’s sole and maximum liability to you is limited to the amount paid by you for your order. This does not apply should there be a jurisdictional exclusion of this term where your order was made by you, noting however, should there by any dispute, you agree to the exclusive jurisdiction of the Victorian courts of Australia. 

CRISTAHLEA or its suppliers does not have any liability or obligation to you or to any other person or entity for loss of profits, loss of business, or for incidental, punitive, exemplary special or consequential damage whether contractual, tortious, products liability, arising out of or in connection to the use, the purchase and/or delivery (or lack of delivery) or use in any way of the products. 

INTELLECTUAL PROPERTY RIGHTS 

All images, designs, and concepts as published on this website are copyright and owned by CRISTAHLEA. All Trademarks are the property of CRISTAHLEA. You are not permitted to use, copy, reproduce, reference or disseminate the published material on this website in any way without our prior consent.